Privacy Policy

Privacy Policy
Policy Update: we have updated our privacy policy to align the details with the GDPR. We have outlined key terms, clarified data processing activities and addressed our compliance. 

This privacy policy explains the key terms of how we collect and store your personal data and explains your key rights when you use this website or contact us by phone or email.

Alistair Hugo
Alistair Hugo Ltd trading as Alistair Hugo catering & events was founded in 2000 and is an independent office & event caterer in London.

What information do we collect about you?
We collect information about you when you enquire, register with or place an order for products and services. We collect and store accounting information for the purpose of invoicing & company accounts. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions and reward schemes 

How will we use the information about you?
We collect information about you to respond to an enquiry, process your order, manage your account and if you agree to marketing eshots, email you about other products and services we think may be of interest to you or provide important information about our service ie shut down period, or other specific advise that may effect our service. You have the right at any time to stop us from contacting you for marketing purposes. The easiest way is to unsubscribe from a received eshot

If you request a credit account we may use your information to obtain references and check with credit reference agencies and fraud prevention agencies

If you pay by credit card online we do not store your details and the payment processing is conducted by a third party gateway provider

As a general rule we will never pass on or sell your information to any third party companies

However if you order a service through us and we organise this with a third party supplier ie furniture hire we will assume you do not object to us providing basic details like contact and delivery address information.

If you provide feedback we may use this to promote our business in the form of a testimonial. This could be displayed on the website, social media or sent to someone in an email. We would only state your company name and not use any personal information like name, address or telephone number.

Access to your information, correction & right to errasure
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal or company information please email or write to us. You may also ask us to correct or remove information you think is inaccurate or you no longer wish us to hold. However we are obligated to retain certain data for certain periods for legal reasons.

Transferring your information outside of Europe
We will not knowingly transfer your data outside of the EU. However as part of the services offered to you through the website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any website or credit card servers are from time to time located in a country outside the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. 

If you use our website or correspond via email while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Cookies
Cookies are text files placed on your computer to collect standard internet and login information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity

For further information visit www.aboutcookies.org

You can set your browser not to accept cookies however in a few cases some of the website features may not work

Changes to our privacy policy
We keep our policy under regular review and we will place any updates on this webpage

How to contact us
See details below

 
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Cookie Policy

We use cookies to help provide you with the best possible online experience. By using this site, you agree that we may store and access cookies on your device. For your security and peace of mind we do not store any personal details about you within cookies.

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